Shipping policy

Shipping & Delivery Policy

Last updated: 23 October 2026

RedMart247 delivers across India. This page explains when your order ships, when it arrives, and what it costs.

Where we deliver

We ship to most serviceable pin codes in India. You can check your pin code on any product page before ordering. We don't ship outside India at this time.

Shipping charges

Orders of ₹499 or more: free delivery.
Orders below ₹499: a flat delivery fee of ₹49.

The final delivery charge is shown at checkout before you pay.

Dispatch and delivery times

Dispatch: orders are usually packed and handed to our courier partner within 24 hours of being placed.
Delivery: most orders arrive within 4–7 business days of dispatch. Remote areas and the North-East can take a few days longer.

Business days are Monday to Saturday, excluding public holidays. Delivery times are estimates. Festivals, sale periods, weather, strikes or courier delays can sometimes slow things down. If that happens we'll keep you updated.

Tracking your order

As soon as your order ships, we send you a tracking link on WhatsApp, SMS or email. If you haven't received it within 2 business days of ordering, email support.redmart247@gmail.com.

Cash on Delivery

Cash on Delivery is available on most pin codes. We may confirm your COD order by phone, WhatsApp or OTP before dispatch. Please keep the exact amount ready. Repeated refusal of COD parcels may make COD unavailable on your future orders.

Multiple items

Items in one order may arrive in separate parcels on different days. You only pay delivery once per order.

Address and delivery attempts

Please check your full address, pin code and phone number before placing your order. We can't change the address after dispatch. The courier makes delivery attempts and may call you. If delivery fails because the address is wrong or nobody is available, the parcel comes back to us. See our Return & Refund Policy for what happens next.

Damaged parcels

If the outer box looks damaged or tampered with, you may refuse the parcel, or accept it and record an unboxing video. Then contact us within 7 days as explained in our Return & Refund Policy.