Privacy policy

Privacy Policy

Last updated: 23 October 2026

This policy explains what personal data RedMart247 ("we", "us") collects when you visit www.redmart247.store or buy from us, why we collect it, who we share it with, and the choices you have. We process personal data in line with India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and its rules.

What we collect

Details you give us: your name, phone number, email address, delivery and billing address, and anything you write to us (for example, a return request, unboxing video or photos).
Order details: the products you buy, order value, payment method (COD or prepaid) and delivery status.
Payment details: payments are handled by our payment partners, such as Razorpay. They process your card, UPI, net banking or wallet details on their secure systems. We don't see or store your full card number, CVV or UPI PIN.
Device and usage data: your IP address, browser and device type, pages you view, and how you arrived at our site. This is collected through cookies and similar tools.

Why we use it

To take, confirm, ship and deliver your order, including COD confirmation by OTP, call or WhatsApp.
To send order updates and tracking links by SMS, WhatsApp or email.
To handle returns, refunds, cancellations and support requests.
To prevent fraud and misuse, and to meet our legal and tax obligations.
To understand how our site is used and improve it.
To show you RedMart247 offers and ads, including on Instagram and Facebook. You can opt out at any time (see "Your choices" below).

We only use your data for these purposes, and only for as long as we need it.

Who we share it with

We don't sell your personal data. We share it only with service providers who help us run the store, and only what they need to do their job:

Our store platform (Shopify), which hosts the site and stores order data.
Payment partners (such as Razorpay), to process payments and refunds.
Courier and logistics partners, who need your name, address and phone number to deliver your order.
Our suppliers and fulfilment partners, who pack and dispatch your order.
Messaging providers, to send order updates by SMS, WhatsApp or email.
Analytics and advertising partners (such as Meta and Google), which receive device and usage data through cookies or pixels.
Government or law enforcement authorities, when the law requires it.

Cookies

Cookies help the site work (for example, keeping items in your cart), remember your preferences, measure visits and show relevant ads. You can block or delete cookies in your browser settings. Some parts of the site, such as the cart and checkout, may not work without them.

How long we keep it

We keep order and payment records for as long as tax and accounting laws require. We keep other personal data only as long as needed for the purposes above, then delete or anonymise it. Unboxing videos and photos sent with a claim are deleted once the claim is closed and any related dispute is resolved.

How we protect it

Our site uses HTTPS encryption. Payments are handled by PCI-DSS compliant payment partners. Only people who need your data to fulfil or support your order can access it. No method of storage or transfer is completely secure, but we take reasonable steps to protect your data.

Your choices and rights

You can ask us to:

tell you what personal data we hold about you and how we use it;
correct or update your data;
delete your data, unless we must keep it by law (for example, invoices);
stop sending you marketing messages: use the unsubscribe link in any email, or reply STOP to any WhatsApp or SMS message;
withdraw consent you gave earlier.

To make a request, email support.redmart247@gmail.com with the subject "Privacy request". We may need to confirm your identity first. We respond within 30 days.

Children

Our store is meant for adults. We don't knowingly collect personal data from anyone under 18. If you believe a child has shared their data with us, contact us and we will delete it.